Return

We understand that sometimes, issues may arise, and you may need to return a product. We are here to make the return process as smooth as possible for you.
  • Free Return: If you receive a product that is different from what you ordered or if the product is defective, we offer free returns. We will cover the return shipping costs in such cases.
  • Return Request: To initiate a return for a different product or a defective product, you must submit a return request within 24 hours of receiving the product.
  • Mandatory Opening Video: For all return claims related to receiving a different product or a defective product, we require a mandatory opening video as proof of the condition of the product upon delivery. The video should clearly show the unboxing process and the issues with the product.
How to Raise a Return Claim: To initiate a return claim, please follow these steps:
  1. Call or WhatsApp us at +91-9785897753.
  2. Provide your order number.
  3. Share the opening video as proof of the condition of the product.
Our customer support team will assist you in processing the return and guide you through the necessary steps. Contact Us: If you have any questions, concerns, or need assistance with your order, please feel free to contact us at the following: Thank you for shopping with lakwal.com. We value your trust and are committed to ensuring your satisfaction with our products and services.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at manufacturerlakwal@gmail.com and send your item to: manufacturerlakwal@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returnsShipping returns

To return your product, you should mail your product to: support @lakwal.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support @lakwal.com questions related to refunds and returns.